Terms & Conditions
Our Commitment to 100% Customer Satisfaction!! Hidden House Coffee appreciates your business. We guarantee customer satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products provided the following guidelines are applied.
requirements: We require customers to ship back at least 80% of the original order of opened product to:
Hidden House Coffee
31791 Los Rios St
San Juan Capistrano, CA 92675
If customer is requesting a product refund or an exchange. Any unopened product will also need to be sent in for a refund or exchange. Upon receipt of the product we will review the request and issue credit/exchange for the prior purchase. You must make contact with Customer Service with-in 7 days upon the delivery.
*If you do not return any product, you will not receive any refund or be able to exchange the product. If you need to send a product back to us for credit or exchange, please call our Customer Service Department at 949-240-0200 or email firstname.lastname@example.org, and get an RGA number first. An RGA number allows us to recognize your return when it comes in and allows an easy process for credit or exchange. We do not honor returned product without an assigned RGA number.
* Any product returned to Hidden House Coffee without an RGA number will not be recognized, and in turn will be denied any credit or exchange.
If you are unhappy with anything that you receive from Hidden House Coffee or wish to exchange for merchandise of equal value, we are happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. (To find how much coffee needs to be returned for an exchange, please see the “Refund Requirements”). For immediate exchanges, please call our Customer Service Department for assistance at 949-240-0200. The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be accessed before a new item is sent. Hidden House Coffee is not responsible for damage during shipping. In the event you receive damaged product, call our Customer Service Department with 24-48 hours of arrival. Failure to contact Customer Service within this time frame will void any claim.
Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the shipping, including any damaged incurred on the way to Hidden House Coffee. All shipments will be made via FedEx Ground or UPS. Customers are responsible for upgrades to Next-Day Air, 2ND Day Air, or 3RD Day Select.